LearnLode is an integrated suite of software services for contact centres and enterprises. It comprises the following key modules: knowledge base, analytics, decision support tool and training and assessment module. Learnlode’s proprietary technology and algorithms allow contact centres to take an integrated lifecycle approach to the information that agents need. LearnLode’s predictive knowledge base knows the knowledge that agents need and ensures that they only see the information that is relevant to them. Our analytics track all of the activity on the system and gives real-time reporting.
LearnLode meets a substantial market gap as half of all contact centres lack knowledge management software, and three quarters lack decision support tools. LearnLode offers a lightweight, affordable, easy to deploy solution. LearnLode is in revenue, building a significant sales pipeline in Ireland and the UK and preparing to scale and enter the global online market